Terms of Use

1. The service

Flute generates video ad creatives using AI. You provide brand context, references, and prompts; Flute produces video outputs and, if you connect an ad platform, shows you how your ads perform. Generations consume tokens — each render draws from your token balance. Your work is organized into Spaces: your first two Spaces are free, and additional Spaces will be part of a paid subscription when billing launches.

2. Your account

You must provide accurate account information and keep your sign-in credentials safe. You are responsible for activity that happens under your account. Tell us promptly at support@flute.ink if you believe your account has been compromised.

3. Acceptable use

• Do not use Flute to create or distribute unlawful, deceptive, or harmful content.
• Do not upload references you do not have rights to. You are responsible for ensuring you hold the necessary rights and permissions for every reference you upload — including footage, music, brand assets, and likenesses of people.
• Do not abuse the service or its APIs — no scraping, reverse engineering, rate-limit evasion, automated account creation, or attempts to access other users’ data.

We may suspend or terminate accounts that violate these rules.

4. AI-generated output

Flute’s outputs are produced by AI models and may require your review before use. You are responsible for the accuracy and legal compliance of any ads you run — including advertising regulations, platform policies, and disclosure requirements in your market. Because generative models can produce similar results for similar inputs, outputs are not guaranteed to be unique.

5. Intellectual property

You retain all rights to the content you upload. As between you and Flute, you own the outputs generated for you, to the extent we are able to grant such rights — note that the legal status of AI-generated works varies by jurisdiction. We retain all rights to the Flute service and software itself. You grant us a limited license to host and process your content solely to provide the service.

6. Payments

The following terms take effect when billing launches: tokens are prepaid and drawn down as you render; subscriptions (including additional Spaces) renew monthly until cancelled; and consumed tokens are non-refundable. We will publish pricing and any changes to these terms before charging begins.

7. Disclaimers and limitation of liability

Flute is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, Flute’s total liability arising out of or relating to the service is capped at the fees you paid to us in the twelve (12) months preceding the claim, and we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data.

8. Termination

You may stop using Flute at any time and request account deletion. We may suspend or terminate access for breach of these terms or to protect the service or other users. Upon termination, your right to use the service ends; deletion of your data is handled as described in our Privacy Policy.

9. Changes to these terms

We may update these terms as the product evolves. If a change is material, we will update this page and revise the date at the top; continued use of the service after a change takes effect constitutes acceptance.

10. Contact

Questions about these terms: email support@flute.ink.